DELIVERY INFORMATION

At Smithfield Butchers our job isn't complete until our meat is safely delivered to your door.

Where We Deliver

We deliver to the whole of mainland UK

How It Works

Once you have placed your order you will receive an email confirmation from Smithfield Butchers.

To ensure we prepare and deliver your order to arrive at its best we deliver Tuesday to Friday. See below table to work out when to expect your order.

On the day your order is despatched you will receive a text or an email from DPD giving you your live tracking code and an estimated time of delivery.

CHRISTMAS 2020:

Last orders for standard delivery is 10AM on Wednesday 16th December - these orders will be delivered on or around 18th December. Any orders after 10am on 16th December will not be shipped until 30th / 31st December.

WE ARE NOW AT FULL CAPACITY FOR CHRISTMAS PRE-ORDERS, HOWEVER OUR PHYSICAL SHOP REMAINS OPEN WITH A FULL RANGE OF MEATS. CHRISTMAS OPENING TIMES ARE AVAILABLE ON OUR HOMEPAGE.

INFORMATION HERE IS SUBJECT TO CHANGE, AND WE COULD CLOSE THE STORE EARLIER TO MANAGE DEMAND AND CAPACITY DURING DECEMBER.

Our Delivery Partner

We use DPD as our delivery partner. DPD offer a ‘predict’ delivery service whereby they inform customers of a one-hour delivery window notified by SMS and/or email – so you don’t have to wait in all day.

Additionally, you can watch the progress of your delivery driver on a real-time map.

If your plans change and you’re not able to sign for your order, DPD offer a range of ‘in flight’ options such as: deliver to neighbour, have the parcel delivered to a safe place or collect your parcel from a local pickup shop (restrictions apply to the last option).

Please note while we endeavour to get your order to you in the stated time frame, Smithfield Butchers cannot be held responsible for our courier’s failure to deliver to the specified time due to adverse weather conditions or other circumstances beyond our control. In these instances, we will, however, make our best efforts to correct the problem. Please contact the shop on 020 7236 2425 or email sales@smithfieldbutchers.com to discuss your concerns.

Leaving Your Order Safe

There is no need for you to be home when your delivery arrives. Just tell us somewhere safe to leave your order, like a shed, garage or porch. Simply pop your instructions in the comments box when you complete your order and we will do our best to ensure DPD has this information.

Alternatively, you can contact our delivery partner using the tracking code sent to you by them, once your item has been dispatched and make alternative arrangements if you suddenly need to be out.

Mainland UK Delivery

There is a minimum order value of £50 for all orders. (orders below this value may be rejected by us after check-out and refunded)

We deliver to uk mainland Tuesday-Friday. Refer to the table at the top of this page to work out when your order will be delivered.

Please note we do not deliver on Bank Holidays.

Mainland UK delivery rates:

Standard tracked delivery (delivered 8am - 6pm Tuesday - Friday) - refer to table to work out your dispatch and delivery days.

Special Deliveries

We are here to help you, so please If you live outside this area or would like to check out about alternative special delivery arrangements then please feel free to email us or telephone, we will be pleased to help.

From time to time such as extremely large orders we may choose to deliver with our own butchers van, if we do we will telephone in advance to make all the arrangements with you.

We look forward to being of service.

Order:

Monday (by 10am)

Tuesday (by 10am)

Wednesday (by 10am)

Thursday

Friday

Saturday

Sunday

Dispatch:

Tuesday

Wednesday

Thursday

Monday (following week)

Tuesday (following week)

Delivered by DPD:

Wednesday

Thursday

Friday

Tuesday

Wednesday

WHOLESALE