1. General

 

We are Smithfield (Wholesale Butchers) Ltd, 23 Smithfield Street,London, EC1A 9LF. You can telephone us on: 020 7236 2425  or email: sales@smithfieldbutchers.co.uk

 

We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our trade customers do.

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All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By placing your order you accept these terms and conditions.

 

2. Delivery times

 

You may select our cost-effective delivery service to most UK locations. We are able to offer deliver to all addresses in England, Wales, and the Scottish mainland. We make a charge to cover the cost of packing and delivery; this cost is calculated for you automatically, and you will see the full price before placing your order. Our website will give relevant details.

 

3. Delivery Arrangements

 

All orders are dispatched in a chill packed box, using a next-day delivery courier service. This does not mean your order will arrive the day after you order it. Please refer to our delivery and dispatch information pages HERE to understand when your order will arrive. When placing your order, it is important that someone should be at home to take delivery. The drivers know they are carrying perishable goods. The delivery shall be deemed to have been made either when the consignee accepts delivery in person, or when the driver leaves your chill-pack at the premises. 

 

4. Packaging for Delivery

 

You may rest assured we have taken great care to ensure your goods arrive in best condition. Our packaging standard has been carefully designed to maintain a temperature within the chill-pack of less than 5°C for 24 hours. Your produce will be carefully packaged to maintain freshness.  In local areas only, we may deliver directly from our depot to your door in our own refrigerated vehicle, and packaging will vary from that described above.

 

5. Packaging and delivery prices

 

When your order has been packed, its cost to deliver is calculated as follows:-

 

Next day Mainland Delivery  UK £10.00

Deliveries are made Tuesday to Friday

Deliveries to the Highland, Islands and Channel Islands vary and will be added to your order. 

For more information see our Delivery & Collection page.

 

We regret that due to the requirements to ensure a fast and fresh delivery we do not deliver outside these areas.

 

6. Acceptable Weight Variation

 

When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.

 

7. Unfulfilled Orders

 

Because of the nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to provide some orders. If your order cannot be fulfilled, we will let you know as quickly as possible, normally within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid, via our payment partner Stripe - this can take up to 5-10 working days to appear on your bank statement. 

 

8. Guarantee of Satisfaction

 

If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately. Your statutory rights are not affected.

We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.

 

9. Non-Delivery Claims

 

In the event of your order failing to arrive when expected, please contact us by email or by telephone within 24 hours of the expected delivery quoting your order number. We will immediately investigate with our courier and let you know the situation.

 

10. Cancellation

 

We regret that due to the very short timescale involved in processing produce orders, you cannot cancel or amend your order once it has been placed.

 

11. Data Protection

 

All data we collect from you will be used exclusively for the purposes of our dealings, to help us offer improved or new services to you, and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission, save by order of a court.

 

12. Refund Policy

 

The Buyer may cancel any order for Goods for any reason up to the point of the order being prepared  and any payments made by the Buyer shall be refunded in full within 28 days.

 

The Buyer may cancel any Contract for Services at any time within five  working days  from the day of the order  and any payments made by the Buyer shall be refunded in full within 28 days.

 

If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost. ( If we have started to make your order or have ordered product in especially for you.)

Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the best before date or use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned.
 

Goods to be returned must clearly show the order number obtained from the Supplier on the package.

 

14. Privacy & Cookies

Here at Smithfield Butchers we are committed to protecting and respecting the privacy of all our customers (and visitors).

The information we collect from customers when making a purchase from our store is used for billing and administration purposes only and will be kept entirely confidential. Any contact information collected will expressly be contact details and payment information (such as credit or debit card). We guarantee that none of this information will be passed onto third parties.

For the purposes of analysing web traffic and to improve the site in general we may store information regarding visitor’s ISP domain, the time accessed and the pages visited.

 

15. 

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We are Smithfield (Wholesale Butchers) Ltd, a company registered in England and Wales. Our company registration number is 06923703 and the registered office is: C/O Haslers, Old Station Road, Loughton, Essex, IG10 4PL. Our registered VAT Number is 975 582 567

Should you have any queries relating to our Privacy Policy, please contact us at sales@smithfieldbutchers.co.uk